Health & Wellness Check (HWCHQX).
We run check-in and intake follow-up programs for licensed home-care agencies, and we build client portals and operations software.
- 01Capture once
Contact preferences, language, coverage basics, notes, entered one time.
- 02Prepare
Language match, history, missing items, before the first dial.
- 03Reach out
A trained, supervised coordinator, in the person's language, on an agreed cadence.
- 04Qualify
A specific date and time for the agency to call. No booking, no handoff.
- 05Warm handoff
Documented, the same day, while interest is fresh.
- 06Close the loop
Status flows back from intake into the weekly report.
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For home-care agencies
Live check-in and intake follow-up calls for licensed home-care agencies.
Our coordinators make the calls. Your agency directs the program in writing and keeps every intake decision.
- 01Capture once
Contact preferences, language, coverage basics, notes, entered one time.
- 02Prepare
Language match, history, missing items, before the first dial.
- 03Reach out
A trained, supervised coordinator, in the person's language, on an agreed cadence.
- 04Qualify
A specific date and time for the agency to call. No booking, no handoff.
- 05Warm handoff
Documented, the same day, while interest is fresh.
- 06Close the loop
Status flows back from intake into the weekly report.
Health & Wellness Check
- Coordinators and supervision
- Scripts and cadence agreed in writing
- Every attempt logged
- Same-day documented handoff for each person who asks for a call
- Weekly report
- Do-not-call and complaint handling
Your agency
- Eligibility and authorization
- Clinical review and physician orders
- Staffing, scheduling and admission
- Start of care
- Recording the program as the source in your own systems
A person dials every call, one at a time.
No autodialer, no prerecorded messages, no texts.
One weekly report you can reconcile.
Attempts, conversations, requests for a call back, handoffs, pending and stalled cases, in a report you check against your own records.
For home-care agenciesOur coordinators make live check-in and intake follow-up calls under your written direction. Same-day handoffs and a weekly report you can reconcile.
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¿Le llamamos?If you got a call or voicemail from Health & Wellness Check, here is who we are, why we called, what we never ask for, and how to check that it was us. En español también.
Custom softwareWe design and build client portals, member portals, intake flows, scheduling, payments and dashboards for healthcare and membership organizations.