For home-care agencies
Live check-in and intake follow-up calls for licensed home-care agencies.
Our coordinators make the calls. Your agency directs the program in writing and keeps every intake decision.
Our team, on your program.
We staff, train, schedule and supervise the coordinators. You dedicate no callers and reassign nobody.
Your records, your direction.
Each program starts with a written program agreement and a business associate agreement. Scripts and calling cadence are agreed with you in writing.
One weekly report you can reconcile.
Attempts, conversations, requests for a call back, handoffs, pending and stalled cases, in a report you check against your own records.
Intake follow-through
When your agency receives an inquiry or a referral, we make the follow-up calls the agency would otherwise make itself: confirming how the person prefers to be reached, gathering the paperwork you require, and scheduling your nursing assessment.
Check-ins
For people your agency already serves: confirming schedules and aide coverage, collecting documents you need, and reminders for assessment appointments, under your business associate agreement.
- 01Capture once
Contact preferences, language, coverage basics, notes, entered one time.
- 02Prepare
Language match, history, missing items, before the first dial.
- 03Reach out
A trained, supervised coordinator, in the person's language, on an agreed cadence.
- 04Qualify
A specific date and time for the agency to call. No booking, no handoff.
- 05Warm handoff
Documented, the same day, while interest is fresh.
- 06Close the loop
Status flows back from intake into the weekly report.
pull a link
- 01Capture once
Contact preferences, language, coverage basics, notes, entered one time.
- 02Prepare
Language match, history, missing items, before the first dial.
- 03Reach out
A trained, supervised coordinator, in the person's language, on an agreed cadence.
- 04Qualify
A specific date and time for the agency to call. No booking, no handoff.
- 05Warm handoff
Documented, the same day, while interest is fresh.
- 06Close the loop
Status flows back from intake into the weekly report.
Health & Wellness Check
- Coordinators and supervision
- Scripts and cadence agreed in writing
- Every attempt logged
- Same-day documented handoff for each person who asks for a call
- Weekly report
- Do-not-call and complaint handling
Your agency
- Eligibility and authorization
- Clinical review and physician orders
- Staffing, scheduling and admission
- Start of care
- Recording the program as the source in your own systems
Fee
Pricing is a program fee quoted in writing after a scoping call. We do not price per person served.
Languages
English and Spanish are staffed. Other languages are arranged per program.
Interpreters at no cost; TTY users dial 711 for New York Relay.
How outreach is conducted
Authorization
If we contact you, it is at the written direction of a licensed home-care agency we work with, using information that agency is permitted to share with us.
Live calls only
A person dials every call, one at a time. No autodialer, no prerecorded messages, no texts.
Caller ID
Our calls display our name and number. We do not block or alter caller ID.
Do-not-contact path
Anyone can tell the caller, call 347-687-4470, or email privacy@hwchqx.com. Requests are honored the same day and kept on file.
No fees, no gifts
- Members pay nothing to us and receive nothing from us.
- We do not offer gifts or rewards for choosing an agency.
- We never ask anyone to join or leave a plan.
Complaint path
Health & Wellness Check at compliance@hwchqx.com, the partner agency, or the NYS Department of Health Home Health Hotline, 1-800-628-5972.